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How to work with the Design Systems Team

Expectations of how to work with the Design Systems Team, and when should you engage us for your work.

Getting help from the DSYS Team#

When should you talk to the Design Systems team?#

While Product Designers at Twilio are expected to partner with the Design Systems team for their work, we recommend that all Paste users (PMs, Engineers, etc.) engage with us early, and often! The DSYS team provides many ways to connect with the team that are timezone friendly, and offer a safe, inclusive space to incubate your ideas as they becomes great Twilio experiences. Here are some checkpoints that are great times to reach out to our team.

  • After your first week at Twilio! Come say hi at #help-design-system on Slack and introduce yourselves! We'd love to hear your journey, and share how our team works.
  • You (or a representative designer from your group) will be invited every Quarter to our roadmap planning sessions: share what's coming up from a UI perspective, and any components or compositions that you believe will be essential to build a great customer experience. Post in #help-design-system if you have questions.
  • At the start of a project - reach out to us at our weekly office hours with a heads up on the project, any deadlines for delivery, and any components or compositions that you're confident will be necessary.
  • At the start of medium or high fidelity design. This is a great time to share your specific needs with the DSYS team. You may also begin to receive feedback on accessibility or pattern usage at this stage.
  • Before user testing or UX reviews. Before you share your ideas with customers or get a sign off on the final design, drop by for a deep dive on copy, component and composition usage, accessibility, and other design considerations.
  • Before launch. We'll use this time to do a final polish on the work, and discuss what changes we may need to make after your product's released.

What kind of support can you expect from the Design Systems team?#

We're excited to partner with you on building better products. Towards this, you can expect the following levels of support from the team:

  • Request components or patterns that you may need for your customer experiences.
  • Get feedback on usage of Paste components and compositions in your mocks and/or UIs.
  • Get information about building more accessible UIs, and any common pitfalls that one might typically encounter.
  • Get support on hierarchy, weight, and spacing in your UIs.
  • Get answers to clarifying questions about Design Systems concepts.
  • Verify if your UIs are aligned with the Paste content guidelineslink takes you to an external page
  • Get constructive feedback that helps your UI follow design system and accessibility conventions that are expected for Twilio UX reviews.

It's important to note that the Design Systems team does not directly talk to customers, and is not a replacement for research and customer understanding. While we're happy to provide feedback on the product decisions made, we recommend testing with customers or customer proxies to better understand if we're solving for their needs.

Support questions, feature requests, and bug reports#

Design Systems Meetings#

These meetings should be visible on the UX Calendar. If you have trouble finding them, reach out at #help-design-system on Slack.

  • Weekly Design System office hours on Thursdays alternating North America and Europe friendly time zones. Use these sessions to plan out your UI needs, get feedback on implementation, or debug an issue.
  • Weekly design critique on Tuesdays that are specifically a space for product designers to get feedback on their work.
  • Monthly Design System guild meeting for developers, designers, and product managers interested in building better experiences for customers.

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